Rami Zeidan, the founder and CEO of hotel startup, Life House has tendered his resignation amid a myriad of complaints from the hotel owners leveraging its software and services. The Information was the first to report Zeidan’s departure in an article that additionally highlighted the dissatisfaction amongst Life House’s customers.

There are approximately 50 hotels actively using Life House for their operational management. Reports claim that at least a third have attempted to sever their contracts with the startup company recently. Life House however, reports an additional 70 clients who utilize their product for revenue management, stating that customer satisfaction with this product is high.

Zeidan established Life House in 2017. The firm has raised over $100 million and operated in two sectors. Firstly, managing branded hotels on behalf of owners, and secondly providing hotel owners with B2B software to improve profitability by streamlining operations and activities like revenue management.

In the past, Life House services use varied amongst hotel owners. For a brief period, Booking Holdings’ Kayak had collaborated with Life House to develop Kayak-branded hotels, even participating in fundraising rounds. However, Kayak has since retreated from the venture, planning to remove Kayak branding from its three hotels later this year.

As a swift response to Zeidan’s departure, Life House announced the appointment of Christopher Cave as interim CEO and Marc Ghobriel as the new interim CFO. The company conveyed optimism about their new leadership’s ability to guide Life House towards a bright, customer-centric future in a letter to shareholders. The letter also promised the development of a revised strategic plan.

Source: Life House CEO Resigns as Hotel Startup Faces Complaints